(St. George’s, Grenada) 18th May 2017— Security officers in the frontline of Grenada’s tourism industry have been trained in putting quality customer service at the core of their work. This training was facilitated by the Grenada Tourism Authority’s Quality Assurance Department for 19 officers attached to the Tourism Task Force and other arms of the Royal Grenada Police Force. The 3-day course took place last week (8-11th May) at the South St. George Police Station.
A diverse range of topics was covered including: self-awareness, quality customer service, introduction to the tourism and hospitality industry, appearance and grooming and visitor and customer care. The officers were taught that personal improvement especially in customer service delivery depends on their understanding of themselves, the practice of conflict resolution, building confidence and the understanding of how to deal with different personality types.
The course ended with the presentation of certificates. WPC Niaian Charles thanked the GTA for providing the training saying, “ We have the power to ensure that our visitors leave with the best experience of visiting Grenada. We have learnt about ourselves and how we can better relate to people with different personalities.” Rural Constable Lester Norton said the course was an eye opener. He said, “ The tourism industry is very important to my country and I now have a better understanding of my role in delivering quality customer service.”
The Tourism Task Force (TTF) commenced in August 2008 with the responsibility of maintaining a safe and orderly environment on the Morne Rouge and Grand Anse Beaches including the Grand Anse Craft and Spice Vendors Market where visitors interface with tourism services frequently.
The training and supervision of this group is a shared undertaking between the Grenada Tourism Authority (GTA) and the Royal Grenada Police Force (RGPF) whereby the GTA offers administrative guidance in accordance with the Tourist and Beach Vending Act #18 of 2001 while functional controls remain under the direct supervision of the RGPF.
Photo: Group Photo
Grenada Tourism Authority
Tel: +1 473 440 2001/2279 | Mob: +1 473 420 2557
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